I let employees know. When setting up a reservation online, we require the number of children under 2 to be listed. Reserve your cabana today! Towels are provided for your family in the water park as well as bathing towels in your suite. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. How do I set up a group stay or event at Great Wolf Lodge? They then had to postpone until February, which then got postponed again. Disappointed once again. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. February 19, 2021 / 8:00 AM The other two were bogus. Yes, the water park is kind of a dystopian nightmare. The incidental hold is $100 per night. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. This place is so out dated and overpriced. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. We booked 2 kids cabin suites ($800+/night each). Cabanas are available to rent daily for your family's comfort and convenience in the water park. We do not offer any hook ups or dumping stations. Members can see their points earned in their profile ongreatwolf.com. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. We got our wristbands and proceeded to the pool area. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. We have gone several times over the years with a variety of ages. 1 minute read. Does the resort have wheelchair accessibility? If all of this sounds like pure hell to you, dont go. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Then COVID-19 forced the family to skip the trip. Can I add Bonus Deals on top of deal codes? Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. More. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! Vendemos pases diarios para el parque acutico? Let your imagination soar and design an experience you know they'll love. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Room check-in does not begin until 4:00 p.m. or as your room becomes available. For information on water park hours, please view our Indoor Water Parkpage. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. I appreciate that it kept us all active. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . Can I request a particular suite style during check in? And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. You want to play a game? What do I do? . This location doesnt care about being a clean fun place for kids. We recently went to GWL for a mini family getaway-- and it was our first experience. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . And if you haven't met Mr. Doug, you haven't met fun! Are there any water park restrictions if I am pregnant? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. No es permitido traer comida de afuera del hotel, al parque acutico. The hotel and indoor . "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. For anyone who complains about the price, try a week at Disneyworld! They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. This is customer service at its best. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. It forces the kids to be active and as the quests get harder the problem-solving gets harder. There is a nominal fee for each long distance call. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Points cannot be redeemed when booking by phone. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. We cant wait to go back. Points can be redeemed when booking with a Deal and/or Bonus Deal. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. more. Food is edible at best. Yes! Guests will be contacted prior to their visit to verify arrangements. Yes! Carpets are old and dirty. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. "We were, like, 'We need something with water.'". I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. I am wondering if anyone can help me, this performance has been cancelled and i am. Dont even get me started on the arcade. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Are Pack 'n Play cribs available to reserve during stay? We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Learn More About Great Wolf Resort's Privacy Policy. Some of the staff were wearing masks though - about 25%. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . This lead to congestion and long lines in the other half of the park that was still open. All about Great Wolf Lodge in Gurnee in recent weeks. So half of the water park was closed on a Saturday. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Bonus Deals can only be used on bookings directly through greatwolf.com. Please do not use or loiter around the RV during your stay. This is the version of our website addressed to speakers of English in the United States. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. The room mostly seemed clean with just a bit of dust around the bunk beds. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. You would forfeit your deposit if we couldn't rebook your getaway at all. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. There is something for everyone. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Accessible suites are labeled as such and marked by an accessible icon within the booking process. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. The resort will close on Sunday, March 15 at 2 p.m. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. If my family has food allergies, how can I let the resort know? The resort was supposed to re-open 3/22 (after being closed due to covid). Have questions about our suites or need help planning your stay? Expiration is subject to change. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. It's vacation so we splurged for one meal. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. The resort's six-story hotel, 95,000-square-foot . What time can you use the waterpark at Great Wolf Lodge? The other on site activists were less than impressive as well. Please see our partners for more details. Property at a Glance: Great Wolf Lodge Charlotte/Concord. I left something at Great Wolf Lodge. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Who can use mobile check-in and how does it work? The pizza from the other restaurant was good. Does Great Wolf Lodge offer birthday party packages? Great Wolf Lodge refunded one charge, but the other two remained. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. Cookie Settings/Do Not Sell My Personal Information. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Book your resort stay, today. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. What is the minimum age requirement to confirm a reservation? You want to play MagicQuest? Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. Are advanced deposits for reservations required? Are there chairs (aside from cabanas) to leave our belongings? We would be happy to discuss allergen-free alternatives in advance. Please be advised that dates are restricted and based upon availability. If you would prefer to make a reservation over the phone, please call 800.605.9653. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. Are cabanas available to use in the water park? A month later, she's still waiting for her money more than $500. It was more crowded and less fun, but still had a good time. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. she said. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Visit greatwolf.com and log into your account to see Bonus Deals. Please see a Pack Member for assistance. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. How can I use my points on a room booking? Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We welcome guests with special dietary needs. No thanks! And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Can I use scooters, Segways or Hoverboards inside the lodge? Qu necesito mostrar cuando llegue al resort? Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Yes, there are long waits for the restaurants at peak times. We require guest checking in to be at least 21 years of age. This way, Great Wolf is ready if it does. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . Please leave a comment on the reservation booking screen with your suite location preference(s). In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. I have brought my kids to this location many times in the past and they love it. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We can offer a variety of options to meet your needs! Points can be redeemed when bookingthe room portion of a future stay. Did our kids have the best time ever? Please be advised that if the crib is not returned upon check out there is a replacement charge. Bonus Deals are tailored to individuals. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. We do not offer parent free day care or babysitting services. Keep in mind it's a resort, so things are gonna be Walmart cheap. How can I secure valuables during my stay? We do have a locker room with small lockers available for your use. The women's room was utterly disgusting. Can I move my Bonus Deal to a different stay date? The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. I took the kids again in Sept 2020, after lock down began. We had a standard room with 2 adults and 2 kids (17 &8). What does the Flex package cover and when can it be purchased? The indoor water park in Fitchburg states. The resort will close on Sunday, March 15 at 2 p.m. These water park passes allow access to the water park through the day of your departure. Our resorts consistently rank high in cleanliness as measured by you, our guests! At this time we offer deals on rooms. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. The Lodge assigns suites on the day of arrival. We love this place! Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. The majority of our water park is indoors. Review tags are currently only available for English language reviews. Just go here! The day before your arrival you will receive an email invitation to complete your online check-in. Our retail stores have swim diapers available for a nominal fee. 2-3 nights is best. Where can I find directions to the resort? Local calls are included in your stay. But Great Wolf Lodge is hoping the reopening process is sped up. My takeaway? . (513) 459-8885. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. The kids had a fun, albeit an expensive weekend ($600+/night). On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Lowest Rate Guarantee! Paper towels were overflowing in the garbage. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. We can also assist with rescheduling your stay for a time that works better for you; please contact. Please note that inflatable toys are not allowed in the water park. The 414-room resort will open its doors to the public on Aug. 24 with . All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Check-in time begins at 4 p.m. or as rooms become available. Debit cards are strongly discouraged. In a statement, Great Wolf Lodge cited the large gathering. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Some properties may have special restrictions. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). This can be paid by credit card. / CBS Chicago. Guest further acknowledges and agrees to comply with all safety requirements . When do I need to fill out a credit card authorization form? A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. The water rides are the big draw, but be sure to check out the ropes course. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. For the health and comfort of all of our guests, we do not allow any pets into the lodge. We use green cleaning chemicals that also meet disinfection standards. How secure is the web site when I'm booking online? Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Do children need to be supervised in the water park? No effort whatsoever to update anything except the price. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. As long as we have a credit card on file, you are welcome to charge back to your suite. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Points for two-night stays expire 15 months from the checkout date on which they were earned. Coolers to the pool area emergencies, but be sure to check out there is evidence... 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