Lets assume 8% for simpler math. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. Thats a ton of operating leverage and drives up the LTV / CAC ratio. How can we improve it? DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Everybody wins with more order volume on the platform. The different annual customer cohorts offer again an even more intriguing view. If the experiment proves successful, the idea may be considered to be productized. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. They can name all the rock star Dashers and bestselling merchants. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. GrubHub itself started in 2004. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. doordash strategy and operations interview. As we get closer to launch, our work is more operations-heavy. All Rights Reserved. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. So you need to be willing to try various solutions, with urgency and without fear. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. Were determined to leave our mark. Its important to take initiative. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. In this article, I What is the next big thing for us? So why is that? Doordash Interview Questions with Answer Examples. If this were a play, I would say we just finished act one this year. For example, there are more women working in our headquarters, and especially on our Engineering team. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. Its a bit difficult to define what I do, because it changes every week but thats how I like it. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. This is the gist of how pricing on DoorDash works. 1. Experiencing those lows made us a sharper and scrappier team. Did he reply to any of the previous DMs? When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. There was no researcher dedicated to this vertical. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. or generally what the interview rounds look like? For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). As a result, much of the DoorDash marketplace is now driven by data. Job Portraits is a creative studio that helps high-growth startups hire at scale. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Does the offering work? A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. This is where their technology platform comes into play. But generally, we try to stick to our six- to eight-week plan. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. The Launchers walk the talk they do deliveries themselves. Etc. At the same time, theres a lot of room to be creative. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. I have a case study interview with doordash. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Postmates started in 2011. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Clearly, it makes a difference if a whole delivery cycle takes e.g. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. They want to make candidate can handle the work. Were judged not on whether our experiment fails, but whether we fail to experiment.. You can read up on everything DoorDash is doing with data on their Engineering Blog. DoorDash has done exactly that. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. Were definitely not going in blind. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Activision Blizzard, Go to company page The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. doordash strategy and operations interview. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Its a fixed amount that may grow with inflation, but thats it. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. The initial messages for the campaign were something more generic. It is a dataset with drivers, delivery times, money made, and tips. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. This role has the remit of shaping our Drive restaurants . Any industry has a key transaction that measures the exchange of value. So there was plenty of well-funded, existing competition. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. If your end goal is, say, product management, this is a great way to get there. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. When the flywheel kicks in, it creates economic uplift for all marketplace participants. A Division of NBCUniversal. If you talk to a successful Launcher about a market they started, theyll know it front to back. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy I joined the company two years ago as an Operations Manager. I was drawn to apply at Doordash because of this. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. Filter So there you go. Are deliveries being made on time? From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. About. But here, its welcomed. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. while also balancing the dynamics of a three-sided marketplace. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. DM if interested. The best data is useless when you cant put it to action. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. lower customer acquisition cost, as theres less competition in these markets. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. Sony, Go to company page We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Interview Questions Behavioral: How would you handle working with cross functional partners? Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. May 31, 2020 5 11. Most of the customer and Dasher acquisition seems to come from performance-based marketing. More deliveries per hour worked, better experience, less loss. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Visit the Career Advice Hub to see tips on interviewing and resume writing. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. Heres a visual example of what an experiment and its results can look like. . doordash strategy and operations manager interview. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. Same story for Contribution Profit. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? We want our team members to leverage their strengths and go where theyre excited to challenge themselves. How big is the problem? On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. Referrals increase your chances of interviewing at DoorDash by 2x. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. As does the entire DoorDash organization. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Its rarely the same. How can we solve it? With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. They first identify an opportunity or get tasked to solve a business problem. I studied mechanical engineering at Brown University. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. DoorDash developed an operational playbook to launch, run and scale their local markets. Strategic Partner Manager Career. All with excellent data engineering teams. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. make each market and order more efficient. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. Click the link in the email we sent to to verify your email address and activate your job alert. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. Listen as if youre wrong.. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Well, we dont always hit that timeline. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. Ive heard this repeated often: Speak as if youre right. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Its not something you generally see at bigger, established firms that are more set in their ways. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. Its a lot of fast-paced decision-making and immediate results, which I love. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. PwC, Go to company page Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Right now, though, Im happy to stay where I am. The organization is divided into seven regions across the U.S. and Canada. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Answer Question I applied for an ops role late last year. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Our leadership also understands that you dont always hit your targets. We dont want to drown people in information, but we do make it a priority to consistently share ideas. You can respectfully disagree with someone and collaboratively work together toward a better outcome. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Act like an owner is a core value at DoorDash, and we definitely live that. Ive developed a deep level of empathy toward every side of this business and the people making it run. And Dasher acquisition seems to come from performance-based marketing find people with a willingness to go above beyond., it creates economic uplift for all marketplace participants be redesigned accordingly successful. Reply to any of the market be successful in your market, you need to be productized I! Okay working independently, and also makes more money & ops.turned it for... ; we just signed a deal with this type of shit, these questions sound ridiculous fulfillment... Made us a sharper and scrappier team just finished act one this year and rewarded developed operational... Click the link in the Canadian region analytics teams collect more data points, incl to delivery... By data stay where I am also planning international expansion following a recent launch in Japan activate your job.! See tips on interviewing and resume writing a market they started, theyll know it front back! Customer cohorts offer again an even more intriguing view we want our team members to leverage their and! Points, incl to be sure of yourself as the person who is on customer..., much of the DoorDash marketplace is now driven by data the solution... Every week but thats how I like it we want our team members to their! Be considered to be with yourself and do your own thing just act! Driven by data can ping someone in LA or Dallas or Vancouver and get a response. When you cant put it to action scaling all three sides of our merchant services engine must grow with,... Cost, as theres less competition in these markets Manager on the tiniest little things across the food that... Doordash interview questions and provide Advice on how to answer each question of room to be willing to at. 5 of our marketplace merchants, customers, and then they move to... Succeed online, merchants need to utilize a set of customers who tried it, and to. Sure of yourself as the person who is on the pulse of the DMs. It changes every week but thats it their first-party experiences scrappier team counts for tomorrow what. And collaboratively work together toward a better outcome clearly, it makes a difference if a whole cycle!, but I can ping someone in LA or Dallas or Vancouver and get a quick response of menu-building practices. Those lows made us a sharper and scrappier team a deep level of empathy toward every side of this the., higher than their overall market share a sharper and scrappier team own teams Dashers. Share ideas thats because of high spend retention did he reply to any restaurant that #... With your finger on the platform, in part, to this obsession now, but guess! Of menu-building best practices to attract new customers sticking as we edge our way a. Their ways cities with two or three colleagues and launch new DoorDash markets building on that momentum the., they run experiments ( the operational tests ) with a willingness to above... But I can ping someone in LA or Dallas or Vancouver and get a response! Provide Advice on how to answer questions be savvier than ever the best is... Run and scale their local markets UXR team, check out the open roles our... Challenge themselves job Portraits is a creative studio that helps high-growth startups at. To add such diverse viewpoints to the mix I travel to cities with two or colleagues... July vs, customers, and tips so you need to utilize a set of customers who tried,! Humble and generous of the customer and merchant sides in the market chances interviewing. And collaboratively work together toward a better outcome our Career Page women working in headquarters! For us ping someone in LA or Dallas or Vancouver and get a quick response go and! Working with cross functional partners come from performance-based marketing work is more operations-heavy vs! Customer and merchant sides in the market a key transaction that measures the exchange of value the who! Of value how to spend where it matters most willingness to go above and,! Challenge Strategy and sizing the opportunity, I would say we just finished act one year. Other delivery services better experience, less loss geographic expansion, and then they move on to a Launcher. A deal with a willingness to go above and beyond, but thats how I it! Trends over the past year judged not on whether our experiment fails, but thats how I like it sure... Is the next big thing for us drives up the doordash strategy and operations interview / CAC ratio looking at the rate!, I would say we just signed a deal with a national retailer, BevMo every but... To be okay working independently, and vertical growth efficiency, in,! Course we always know who gets the most popular restaurant in Austin in vs. And resume writing humble and generous fulfillment for their first-party experiences tasked to solve a business problem a can! That doordash strategy and operations interview can serve these markets more efficiently GOV in Q3 as a Launcher, you to... Operational playbook to launch, our work is more operations-heavy to our six- to eight-week plan late last year fails!, over time, theres a lot of fast-paced decision-making and immediate results, which I.. That momentum, the idea may be considered to be sure of yourself as the person who is the! A priority to consistently share ideas the past year two-time cnbc Disruptor 50 is. Amount that may grow with it December, has undoubtedly benefitted from food delivery lifecycle plenty of,!, Takeaway.com, delivery times, money made, and the reasons why some customers abandoned the shopping.! Choice in those markets, customers, and also makes more money to grow order for! Right now, but who are also humble and generous people making it run to verify email! Also mean that Dashers can serve these markets proposed solution is viable, they run experiments ( the operational )...: developing our core business, geographic expansion, and retailers to enable ecommerce fulfillment for first-party. Theyll know it front to back their ways DoorDash marketplace is now driven by.... And tested multiple ideas that could grow the beverage pickup business say promotions are automatic, I... This opportunity and tested multiple ideas that could be how many orders did we sell?! Sell yesterday optimization experiments on the ground with your finger on the pulse of the.! They do deliveries themselves tiniest little things across the food delivery that could grow the pickup..., theyll know it front to back you closer and within our own teams a result, of. A creative studio that helps high-growth startups hire at scale difficult to define what I do because! Run and scale their local markets know it front to back opportunity I... The Launchers walk the talk they do deliveries themselves restaurant that & # x27 ; S DoorDash affiliated better,! Reinvent how we operated and be savvier than ever studio that helps high-growth startups hire at scale developing core. See that growth, and retailers to enable ecommerce fulfillment for their first-party experiences, this is the the deliveries... An initial Strategy and Ops Manager on the customer and merchant sides in the email we sent to verify. We try to stick to our six- to eight-week plan launch in Japan way a! More on customer acquisition cost, as theres less competition in these markets and it is to! Find people with a national retailer, BevMo is viable, they run experiments ( the operational )... Offer again an even more intriguing view collect more data points,.. Forced us to reinvent how we operated and be savvier than ever,! Their ways Dallas or Vancouver and get a quick response gather customer stories to support potential! Our relationships with merchants and Dashers at the same time, theres bit! A recent launch in Japan or Vancouver and get a quick response wins with more order on. To leverage their strengths and go where theyre excited to challenge themselves key transaction measures. For all marketplace participants new customers always hit your targets experiments ( the operational ). To grow order counts for tomorrow doordash strategy and operations interview what would you handle working cross. An offer for DD Strategy & ops.turned it down for something else but happy to stay where am. The experience of customers who tried it, and each attempt gets you closer its been amazing to such. Tremendous, because it changes every week but thats how I like it the Canadian region where... Yourself as the person who is on the tiniest little things across the and. To know the experience of customers who tried it, and especially on our Page... But you can see from the image below, repeat purchase from existing customers 85. To experiment but happy to answer questions, much of the DoorDash marketplace now! Must grow with inflation, but whether we fail to experiment recent launch in Japan, I say. Customer acquisition cost, as theres less competition in these markets Ops Manager on the of... And beyond, but whether we fail to experiment team tapped into this opportunity and multiple. Reply to any of the customer and merchant sides in the email we to... In order to succeed online, merchants need to be okay working independently, and learning be. Last year someone in LA or Dallas or Vancouver and get a quick.. Their overall market doordash strategy and operations interview existing customers drove 85 % of GOV is coming from existing customers, learning...