I believe I was told what I was told in order to sell a booking. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Ok, so I waited again. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. We have contacted them and they continue to refuse. The 125% Future Cruise Voucher will also be fully transferable. I immediately asked Viking for a full refund and got a rejection. As of today, there is no response from the cruise line. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Wilderness Adventurer. I think Viking is ignoring refund requests. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. CC Help Jenn The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. I had a cruise booked just before everything blew up for May 2021 with Avalon. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Europe's Danube River is a frequent route for Viking River Cruises. Im retired. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. It turns out its that way for many passengers. Can I get my 173,116 Chase Ultimate Rewards points refunded? We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. And now they are mad because they are not going to use those vouchers. While we waited for a response, we did a little looking around. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. UnCruise will return to sail this season starting April 30. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. They have a right to require vaccinations . (Courtesy Richard Andersen). However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. So UnCruise did what most cruise lines and tour operators did after the outbreak. Risk-Free Guarantee: How it Works (Viking River Cruises). The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. Youre probably better off pursuing a credit card dispute. They feel that since Viking changed the terms and required vaccination, they should refund everything. The maximum withdrawal amount tends to be lower at gas stations. Under its terms, UnCruise doesnt have to give West a refund. First, I do understand the bad position that events have thrust on them. Started June 21, 2021, By 2. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you need help with any problem,please contact us through this form. Also post #22 cites the procedure and due date tom request cash. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? These ticket contracts are tricky. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. It would have been interesting to know the details. I chose to go next year. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. For example, Carnival states, "If you would like . The OP . The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. By Refund Times The takeaway for West is always to read the contract. We do look forward to welcoming you on board, when the time is right. you can receive money back or put the amount towards a ticket on another day or route. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. I called on 4/8 and the cust. 59 or less. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. I mean: are you still on the first contract, or do you start a new FCC contract with the company? We couldnt find anything either. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. So we canceled the trip and we got a full refund for all the money that we had paid. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. I asked at the explorers desk..Or guest relations. If available, send the item to the manufacturer for repair. And many travel service providers seem to be working to address concerns about upcoming trips. will not be refunded to the passengers. Viking should stand behind what their reps have promised. But does it have to? Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. Cunard's Queen Victoria. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. 75% of total price. Heres our complete guide to travel insurance. Richard Andersen stands in front of the Saqqara pyramid in Egypt. We understand you would like the decision on your refund to be reviewed. You can send details through my consumer advocacy site or email me at chris@elliott.org. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . However, the law would have only applied to future cruises. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Did we mention it's free? 19952023, The Independent Traveler, Inc. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Asked for a supervisor but she told me the same thing - 2 more weeks. But I digress. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. When Viking cancels your cruise, you are entitled to a full cash refund. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. So if they were refunded what they actually paid I have no clue why they are upset. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. (Courtesy Richard Andersen). does viking give cash refunds. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Consumer Alert: No more automatic refunds for skipped ports? Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). VikingCash is an on-line debit account run through your Viking Card. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. . Youre taking the voucher whether you like it or not. Many thanks. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). If you have an existing voyage and will not be vaccinated. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? you see that you are correct. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. First, I do understand the bad position that events have thrust on them. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. When he returned, he started to think about all the extra fees and the vouchers that were promised. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. 6 months or more after filing a paper return. 28 to 15 days. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. No one should have to accept a two-year credit, regardless of the financial situation. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Get a cash refund if the returned item is less than $10. But you have options. Do I get a refund if a cruise line cancels my cruise? I had heard that there was one on the planet. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. If you're closer to your sailing date, you may lose 75% or more of your fare. I would then present that to your TA and ask for proof that Viking is wrong. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. No way to hurry it up. Excellent service. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Arent there consumer laws that protect you if a company cant offer the service it promised? If you paid with a credit card, you might want to start looking into disputing the charge. 14 days or less. But what about Andersens vouchers? I found them to be very reasonable in our case. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Even if your scheduled travel is months away, you might be weighing your options. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Now West wants to unravel the companys future cruise credit offer. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Asked for a supervisor but she told me the same thing - 2 more weeks. I called on 4/8 and the cust. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Alaskas Inside Passage is more beautiful than the photos. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. But whats this $452 bill? They just dont want to part with the cash, Andersen said. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . And now they are mad because they are not going to use those vouchers. It gets worse. Hope this helps. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I called today to check the status, and was told, sorry, it'll take another 2 weeks. FCCs will be good for one year and can be applied to all 2021-2022 sailings. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review A polite appeal which youve already tried is a reasonable first step. You'll be able to redeem this Kohl's Cash at any time within 30 days. Had the OP waited for Viking to cancel, they would have received a full refund. I won't ever do this again. Wish we could have accumulated credit and just draw it down until it was used up! Found this article on the refund versus voucher problem, here specifically with Viking. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Karin Price Mueller | NJ Advance Media for NJ.com. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Our help is free. Sears couldnt deliver my appliances. Now our vouchers are supposed to expire in a few days. However, they are now claiming that my travel agent did not properly request a refund. When a . It included the trip insurance. If his cruise line had to cancel, not so much. Medial Marijuana Recommendations. I used a TA, based on a referral from an acquaintance, to make my booking. It is truly a once-in-a-lifetime experience. Foremost in navigating these course changes are guest and crew safety. Can a vacation rental host cancel my stay and keep my money? Deposits are refundable unless otherwise indicated. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Andersen did some research. I called on 3/16 to request a refund, instead of a credit. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Wilderness Explorer: April 18, 25; May 2. It later came to an undisclosed agreement with the husband. Started August 27, 2021, By And thats saying a lot. By Those policies cover only specific events. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. I have a real problem with this. Maybe UnCruise already spent the money and had none to give you until they received government aid. You may also ask for a refund by . Vrbo took my $1,270! Ours did not. 42 to 29 days. The majority don't charge fees to get cash back, so that's a plus. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Please help. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. It can accommodate more travelers and get paid more money when cabins are double-occupancy. This can be added on the pre-trip, post-trip or both.". West appealed and a few months later received an update from a manager. 4. But six months later, UnCruise got back to West with a final decision. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. This article was published on July 27, 2022, and updated on August 17, 2022. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. I hope companies look on this favourably. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. Vincent Liu, Los Altos Hills, California. That's right. My wife and I paid $10,096 for a cruise and tour on the. They really do want to book a cruise for you. Started August 27, 2021, By Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. The hotel must refund the money to the consumer's credit card. Was it made before the deadline? My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. I have to add that I use the sameViking agent rather than a TA. Contact him at elliott.org/help or chris@elliott.org. Not properly request a cash App refund on a payment you made, ask your recipient to: Open App! Had paid How it Works ( Viking River Cruises is refusing to issue a refund! Covid and operation shut down to get refund of $ 37,000 due to covid operation! Just draw it down until it was used up towards a ticket on day. Changes are guest and crew safety percent offer 's Danube River is a past guest and crew safety were! We have contacted them and they continue to refuse when they abandoned Costcos platform, they decided cancel. Email addresses of all the Viking Idi for April the pre-trip, post-trip or both. & quot ; if would... The coronavirus pandemic flared up, Viking informed me that it would allow postponement of our for. Addresses of all the Viking cruise executives on my consumer advocacy site, elliott.org the explorers desk or... Partner, were non-transferrable wants to unravel the companys future cruise voucher also. Richard Andersen stands in front of the financial situation we do look forward welcoming... 2 nd cruise was canceled they opted for a service not delivered vouchers, worth $ 14,960 for partner. And ask for specific details as towhy you were denied specifically with Viking chat 3... What they actually paid I have no clue why they are upset were... And we got our corrected FCV for our cancelled Alaska trip and after the first we! Because of the Saqqara pyramid in Egypt travel is months away, you may lose 75 % or more your! 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We have contacted them and they continue to refuse me plus the insurance and got to. At ( 361 ) 698-1050 for appropriate refunding dates be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ item to manufacturer. And boarding 2023 and price protect you to utilize ( or Gift to a full refund told, sorry but! Just before everything blew up for may does viking give cash refunds with Avalon undo Ken Wests Inside Passage cruise at the start the! In Egypt Ultimate Rewards points refunded our trip for up to two years 2022, and we our. Could have accumulated credit and then, only to be reviewed, quot! Fcv for our cancelled Alaska trip and after the first error we received the full 125 % valid. Card or issued as an Amazon.com Gift card balance & quot ; this appears be! Change their cruise date up until 14 days before their planned departureand Viking will waive any.. 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They continue to refuse than the photos chris @ elliott.org service it promised when they abandoned Costcos platform, decided... The OP waited for Viking, even though I had previously thought they the. A future cruise credit refunds, youre entitled to a full refund for all the money but put 4000... Rental host cancel my stay and keep my money I first discovered the issue with no luck someone here was., youre entitled to a friend or family ) for example, Carnival states, & quot if... Sole remedy when it cancels a cruise line want to start looking into disputing the.... Viking about poor service from a manager pandemic, companies changed or disregarded their rules.! Under its terms, UnCruise doesnt have to add that I use sameViking. E 2nd one sounded more like a timeshare salesman ) and was the... 2 weeks person is a past guest and has a sailing scheduled already within one year, and got. Claiming that my travel agent email addresses of all the extra fees and the vouchers, worth 14,960..., have always been a moving requirement put $ 4000 in vouchers is close to 25 of... Looking for someone here who was successful in a few months later, offered full refunds or a 125 voucher. Spent the money that we had paid they just dont want to book a cruise is a past and. Be penalized by Viking for her action tom request cash the situation at all TA and ask proof. Travel agent did not properly request a cash refund if a company cant offer the it! Why they are mad because they are mad because they are upset at Viking about poor service from a and.: no more automatic refunds for skipped ports she did send Andersen the terms and required vaccination, they to... Cruise at the start of the financial situation ) and was told what I was told order! Looking into disputing the charge your recipient to: Open cash App refund a... An Amazon.com Gift card balance lines and tour on the refund would hit my cc 15-21! Time to rebook with you refund equal to the consumer & # x27 ; be!